Troubleshooting gopro SD cards

Our video and still pictures are taken with the gopro Hero cameras. We have had reports of problems viewing.

We have seen some computers will not read the files at all. Please try a different computer and put in the SD card. Possibly the lock is ON, on the side of the card. If another computer reads the card, be sure to copy the files. Another step would be to remove the Micro SD and insert it into the computer or use a different adapter.

On your card there should be a folder DCIM, then gopro, then your pictures or video. On your ride you were given the option of stills or video (additional charge on a larger SD card, the larger SD card is needed for video). The camera is then set to do one of them; we do not shoot both stills and video at the same time (not possible). You can take a picture from your video since the video is in HD.

If somehow the pictures did not get on the card, we do not have any way to make them appear, you have the only original. The still photos are a gift and included with your ride, there is no refund. Video is an option and we will refund your money as soon as we get your SD card returned. We need the card to see if there is anything we can do to try and not have this happen again in the future. On a couple we have found we can read the card and I just burned it onto a DVD and returned that to the customer.

We do everything we can to make your Soaring Adventure the best we can. Technology is beyond our control and if your video is not what you expected we are happy to refund your upgrade option. We only ask that you return the SD card and let us know what was not up to your expectation.

If all else fails, give the card to a teenager since they already know it all!

The following is from the gopro website: http://gopro.com/support/troubleshooting-tips-hd/

My PC will not playback the .mp4 video files.

• If using Windows Media Player or Movie Maker, make sure you download the latest HD-capable version and also download a H.264 decoder to update media or movie maker. CoreCodec CoreAVC is one company that offers a codec pack for h.264.
• VLC media player is another video media player program that you can download for free, which supports .mp4 h.264 files: http://www.videolan.org/vlc/
• The camera records in MPEG4 (.mp4) files using h.264 compression

·  For Windows-based computers, we require:

• Windows Vista or later
• 3.2 GHz Pentium 4 or faster
• Direct X 9.0c or Later
• At least 2 GB of system RAM
• Video card with at least 256MB of RAM

For Mac OS-based computers, we require:

• Mac OS X v10.4.11 or later
• 2.0 GHz Intel Core Duo or faster
• At least 2 GB of system RAM
• Video card with at least 256MB of RAM

 I use a PC, what programs can be used to view and edit the videos?

Windows Media Player or Movie Maker (download the latest HD-capable version and also download a H.264 decoder to update media or movie maker). CoreCodec CoreAVC is one company that offers a codec pack for h.264. VLC media player. Download this free video media player that supports .mp4 h.264 files: http://www.videolan.org/vlc/  For other PC based editing programs, we have had several customers give good reviews of the Pinnacle Studio HD editing software which is compatible with the MP4 files. Adobe Premier Elements PC based program that is compatible with MP4 files. If you have an existing program that does not support MP4 files, you also have the option of using a file conversion software such as Squared5 or VLC Media Player to convert your files into a format compatible with your particular editing program.